What we can assess and treat in a patient's home, what belongs in a hospital instead, and how to send us a patient. Written for GPs, primary care network clinics and nursing teams.
Urgent Care At Home Pte Ltd attends patients at home or on site, islandwide, 24 hours a day including nights, weekends and public holidays. Our doctors practise across emergency, family and palliative medicine, and each has trained in a Singapore public emergency department.
We add capacity alongside your practice rather than replacing it. Every visit ends with a written summary returned to the referring clinician, with the patient's consent, so the patient stays under your care.
Visits are not claimable on MediSave, MediShield Life or CHAS. Some private and corporate outpatient plans do reimburse home GP visits; we issue an itemised receipt and visit summary for claims.
Fever and infections, respiratory and urinary infections, gastroenteritis and dehydration, wound care, minor injuries, and flare-ups of a known chronic condition — in a patient for whom travel to a clinic is impractical, unsafe or unnecessary.
Surgical-site and wound review, dressing changes, medication reconciliation against the discharge list, and recovery monitoring in the weeks after an admission. Available as single visits or a fixed-fee recovery retainer.
Assessment of functional decline and the “not themselves” presentation, falls without red flags, delirium screening, and review of a patient whose baseline has shifted without an obvious cause.
At the bedside, a doctor can carry out: IV cannulation, 12-lead ECG, nebulisation, bedside ultrasound of a single region, wound dressing and suturing, suture removal, indwelling catheter insertion and fill-and-pull, nasogastric tube insertion, ear syringing, foreign-body removal, drain and line removal including surgical, chest, CVP and PICC, backslab application, manual bladder washout, faecal manual evacuation, joint aspiration and incision and drainage. Blood and radiology investigations are arranged and billed at cost.
Documentation is included in the visit fee — visit summary, medical certificate, prescription and referral letters where the assessment supports them. Insurance and medico-legal letters, ACP, AMD and LPA certification and disability assessments are available as billed items.
Palliative and end-of-life patients are covered separately — see what we manage alongside your palliative team.
Paediatrics: the ordinary childhood illnesses — fever, coughs and colds, sore throat, ear pain, rashes, vomiting and diarrhoea. For any infant under 3 months, please call before referring so we can advise honestly whether a home visit is appropriate.
We work with the patient’s existing hospice or palliative team rather than in place of it — most often for symptom changes between their scheduled reviews, and for the hours when they are not contactable.
Managed with the measures below, including medication given by injection where needed.
A doctor can certify a death at home where it was expected and the cause is known. A death that is sudden, unexpected or unnatural must by law be reported to the police on 999 and is referred to the Coroner; no private doctor can certify it.
A home visit is not a substitute for emergency care, and it cannot deliver imaging or same-hour hospital investigations. Please route the following elsewhere.
If a case sits on the line, call and describe it. We would rather tell you a patient needs an emergency department than accept a referral we should not take.
+65 8850 5133, any hour. Have the presenting problem, the patient's location and the time window you want. Clinical details are taken by phone or at hello@urgentcareathome.sg — please do not send patient-identifiable information by WhatsApp.
We tell you which doctor is available for that address and time band, and the arrival window, before anything is agreed. If the case is outside our criteria we say so on the call and tell you where it should go.
A written visit summary is returned to the referring clinician with the patient's consent, covering findings, what was treated and what was prescribed. Where transfer was needed, a structured handover goes to the receiving team.
For clinics or agencies referring regularly, coverage can be arranged as a retainer sized to your volume and hours rather than visit by visit — see for business.
The visit fee is flat for the time band and confirmed before the doctor sets off. Office hours are Monday to Friday, 8am to 5pm; after hours is a single band covering weekday evenings and nights, weekends and public holidays.
Procedures are charged at a fixed rate each; medication and consumables by actual usage; radiology and laboratory investigations at cost. The doctor prices anything additional with the patient before proceeding, and every visit comes with an itemised receipt. The full schedule is on our fees page.
Urgent Care At Home Pte Ltd · UEN 202627146M
Contact: hello@urgentcareathome.sg · +65 8850 5133
Urgent Care At Home Pte Ltd is licensed under the Healthcare Services Act 2020 to provide an Outpatient Medical Service by remote and temporary premises.
If you need emergency or life-saving treatment, do not seek it through this service. Call 995 or go to the nearest Emergency Department immediately.